Dundalk Leisurecraft CT Sierra Outdoor Shower

Unloading Crates

Per Dundalk’s shipping terms, the customer is responsible for getting the crate off the delivery truck.

If the crate is 92” or shorter, it will fit on a liftgate, and the customer and the truck driver can lower the crate to the ground.

If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground.

Therefore, the customer will need to do one of the following options:

• Arrange for a crew of people to help unload the crate by hand
• Arrange for a piece of equipment to be available to unload the crate
• Use a trailer and pick up the crate at the delivery terminal
• Rent a tilt tow truck and pick up the crate at the delivery terminal

If the customer cannot do any of the above and they want Dundalk to arrange for a tilt tow truck, we will provide this service for a cost. The cost will be $700. 

Change of Ship to Address

If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service.

Storage Charges

After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be charged to the customer.

Order Cancelation Policy

• Up to 14 days from order entry – you can cancel the order without penalty
• After 14 days, a $65.00 cancelation fee will apply
• Within 7 days of the ship date, the order cannot be canceled
• For all Canadian Timber Collection products, customers will have 24 hours to cancel the order for the $65.00 cancelation fee.

Order Change Policy

• Up to 14 days from order entry – you can edit/change the order without penalty
• After 14 days, a $65.00 edit/change fee would apply
  • Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc.
• Within 7 days of the ship date, the order cannot be edited or changed
• After the product has shipped, if the Customer wants to change the ship to address, a $250 fee will apply.
• For all Canadian Timber Collection products, Customers will have 24 hours to change the order for the $65.00 change fee

After 24 hours, the order can not be changed.

Return Policy

• Our stated return policy is: We do not accept returns
  
  • It is very expensive to return products back across the border
• If a product must be returned to the factory, the following will apply:
  • 20% Restocking fee
  • Customer will be responsible for any and all shipping costs to the factory
  • Products must be returned in their original packaging and condition
  • Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund

Customer Refusal to Accept Delivery

• If a customer refuses delivery and the Dealer asks Leisurecraft for assistance in selling the product to another Dealer, the following will apply:
  
  • 15% Restocking charge
  • Dealer will be responsible for all shipping and rerouting costs to the new delivery address

We will do our best to accommodate your needs and your customers’ needs at all times. Please remember to double check your order confirmation that is emailed to avoid any issues with the orders after 14 days.

We appreciate your business and accept the fact that we might also occasionally make a mistake on your order.

Any order change or cancelation fees will not apply in this scenario.