Refunds, Returns and Cancellation Policy

Refund Policy

Our goal is to make returns and refunds hassle-free. You have a generous 30 days to return your item if you’re not satisfied for any reason. Simply email us at support@norsesteam.com with your order number to start the process. Here are some important details:

  • You’ll receive a refund, excluding shipping charges and a 25% restocking fee.
  • Orders canceled or refused after shipping may incur restocking and shipping fees.
  • Ensure accurate shipping information to avoid fees for failed deliveries.
  • Only unused products in original packaging can be returned.
  • Unshipped products follow our cancellation policy.

Ineligible Returns:

  • Clearance or inventory sale items.
  • Used, modified, or damaged products that are no longer resalable.

 

Refund Processing

Refunds are processed after our suppliers inspect and restock the product. It takes 3-7 business days to appear on your statement. Restocking fees are non-refundable.

 

Return Policy

Unused, uninstalled, and resellable products in original packaging can be returned within 30 days. Email support@norsesteam.com for a return authorization. Details:

  • Return shipping cost is the buyer’s responsibility.
  • A 25% restocking fee covers original shipping and handling costs.
  • Refunds are issued once items are confirmed in new condition.

 

Cancellation Policy

Cancellations before shipping will be refunded in full minus a processing fee of 5%.  Contact us at (307) 215-7674‬ or support@norsesteam.com.

Agreement

By purchasing from Norse Steam, you acknowledge:

  • Inspect the package upon delivery and report damage within 24 hours.
  • You’re responsible for return shipping and associated fees.
  • Products must be unopened and unused, with potential restocking fees.
  • No full refunds for orders already shipped.

 

Warranty

Our products come with the original manufacturer’s warranty. Request a copy upon need. Warranty claims are filed with the manufacturer.

 

Chargebacks

It is recommended that you contact us before filing a chargeback to resolve any issues. Chargebacks resulting from fraudulent activity will be treated as theft.

Contact support@norsesteam.com for questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.