Shipping & Delivery Policy

Please review our Shipping & Delivery Policy before placing your order. If you have any questions, text us at 307-215-7674  or support@norsesteam.com

Shipping Options

We offer a variety of shipping methods. In some cases, products ship directly from third-party suppliers.

Free Shipping

Free shipping is available on most orders. Exclusions apply (including SaunaLife, True North Saunas, select heaters, and other items as noted on product pages).

Additional delivery fees may apply for:

  • Rural or hard-to-access locations
  • Narrow roads or long driveways
  • Areas not accessible by standard freight trucks

Shipping Locations

We currently ship within the lower 48 United States only. Some Excpetions to Canada ( please contact us directly)
We do not offer international shipping.

Order Processing & Shipping Timeline

  • Orders are confirmed via email after checkout
  • Payment is pre-authorized, then confirmed with suppliers
  • If unavailable or backordered, we will notify you and void the authorization

In-stock items:

  • Processing/ Prepping time: 1-5 business days. 
  • Shiping time: 1–4 business days
  • Tracking provided within 24 hours of shipment

If you do not receive tracking within 6 business days, please contact us.

Delivery Timing

  • All delivery dates are estimates only
  • Delays may occur due to carriers or supply chain factors
  • We recommend ordering well in advance for time-sensitive deliveries

Norse Steam is not responsible for carrier delays, lost shipments, or transit damage.

Freight Delivery Information

  • Most large items ship via freight carriers
  • Residential deliveries include lift gate service and appointment scheduling
  • Freight deliveries are curbside only

Important:

  • Drivers do not bring items inside homes or garages
  • Customers must be present to receive deliveries
  • Missed deliveries may result in re-delivery fees
  • Dundalk Leisurecraft and True North Saunas do not always have Liftgate available. Please refer to their specific delivery infomation on their product pages.

Unloading Requirements

  • Business deliveries without lift gate are dock-to-dock
  • A forklift or loading dock is required
  • Drivers are not responsible for unloading by hand

Inspecting Your Delivery

You must inspect your shipment at the time of delivery:

  • Check for damage or missing items
  • Note any issues on the delivery receipt before signing
  • Take photos of any damage

Failure to document issues at delivery may void claims.

Damaged Shipments

If damage occurs:

  • Do not refuse the shipment
  • Note all damage on the delivery receipt
  • Take photos (on and off the truck if possible)
  • Send documentation to us within 24 hours

We will assist in filing a claim and arranging replacements.

Return & Shipping Responsibility

  • Customers are responsible for return shipping costs
  • Customers are also responsible for re-shipping costs on exchanges or refused deliveries
  • Items must be unused and in original packaging

Additional restocking fees may apply.

Limited Access & Additional Charges

Customers must notify us of any delivery limitations (tight streets, restricted access, etc.) at the time of order.

Additional charges may apply for:

  • Address changes
  • Storage fees
  • Re-delivery attempts
  • Limited access locations
  • Inside delivery requests

Delivery Refusal

If delivery is refused (for reasons not approved in writing):

  • Customer is responsible for all shipping costs (original + return)
  • Restocking fees will apply

Lost Freight

If a shipment is lost:

  • Carriers may take up to 10+ business days to investigate
  • Replacement shipments will be issued after a claim is filed or new order is placed

Agreement

By placing an order, you agree to the terms outlined in this Shipping Policy.