We want to make sure your shopping experience is smooth and enjoyable, so here’s what you can expect:

Free Shipping on All Orders!- Continental US

Enjoy free shipping on all orders, big or small. We’ll deliver your entire order to your home or business without any additional cost. ( see expetions bellow)

• Dundalk Leisurecraft and True North Sauna is Free for both Canada & continental US customers.
• Shipping to Canada on SaunaLife & Finnmark products have an extra fee of $300, plus import tax of 5%.  Those two brands are being shipped from Illinois into Canada, which raises shipping costs.

Your Order – What to Expect

• Order Confirmation: Once you place your order, expect an “Order Confirmation” email to confirm we received it.
• Order Processing: We check with our suppliers to confirm availability. Most pre-made saunas and accessories ship within 2-7 business days.
• Tracking Information: Once processed, we’ll send you tracking information on the day your order ships. If no tracking is received within 6 business days, reach out to us at support@norsesteam.com.

 

Shipping Details

• Where We Ship: Currently, we ship to the contiguous United States, with additional costs for Alaska and Hawaii.
• Special Services: If you require special services beyond standard delivery, you may be charged a “difficult delivery fee.”

*SPECIAL NOTE* -Inaccessible drop-off addresses include but aren’t limited to – APO/FPO addresses,  remote and hard to reach areas.

 

Shipping Time

• Most pre-made Sauna products ship within 2-7 business days.
• Custom saunas may take 3-4 weeks, and delays due to unforeseen circumstances will be communicated promptly.
• Golden Designs/ Dynamic Saunas/ Maxxus- handling time is 6 business days and transit time for domestic shipping is 5-8 business days.

*SPECIAL NOTE* If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, we will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.

 

Carrier Selection

• We generally use UPS or FedEx for shipping.
• We’ll provide tracking info, so that you can track the ETA of your order

*SPECIAL NOTE*-We don’t control the shipping companies themselves. Once the shipment is with the delivery company, we can’t change shipping addresses or schedule specific delivery dates.  We will advocate on your behalf with the shipping company, if necessary.

 

Large Item Delivery Information

• Large items ship via freight, with specific procedures:
  • Delivery appointment required.
  • You must be present to sign.
  • Goods are typically dropped off at the curb.
• Make sure to schedule the delivery appointment to avoid additional fees.

 

Delivery Appointments

When your package arrives at the local station, the freight carrier will call to schedule a delivery appointment using the provided phone number. Please keep in mind:

• Scheduling Responsibility: It’s your responsibility to coordinate and schedule the appointment with the carrier.
• Timely Scheduling: Prompt scheduling is essential to avoid additional storage fees.
• Access Concerns: Communicate any property access concerns during the appointment arrangement.

 

During delivery:

• Customer Presence: Be home for the entire delivery window.
• Signature Requirement: Provide your signature at delivery.
• Delivery Details: A semi-truck with lift gate services will drop the shipment at the curb. If the sauna crate is more than 92”,there will not be a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck.
• Moving Goods: Have a plan to move the goods from the curb. 

*SPECIAL NOTE* If an item is shipped and returned due to an incorrect address, you’ll be responsible for shipping costs both ways. If a freight shipment is returned because the freight company couldn’t reach your residence, this will be considered a return and subject to our return policy.

 

Upon Receipt of Package:

• Inspect Items: Before signing, inspect for visible damage, and note any issues on the delivery receipt.
• Count Pieces: Ensure all pieces are accounted for. Report missing pieces within 48 hours.
• Concealed Damages: Report concealed damages immediately.

Legal Disclaimer

For any policy omission or clarification, refer to the individual manufacturer’s policy.

By using the site, you agree to these terms. If you disagree, please do not use the site.

Placing an order implies your consent to our refund and shipping policy.

 

If you have any questions or concerns, feel free to reach out to us at support@norsesteam.com or through our contact page. Happy shopping!