--- title: FAQ Page public-url: https://norsesteam.com/faq-page/ markdown-url: https://norsesteam.com/faq-page.md generated: 2026-11-10 type: page published: 2024-04-05 updated: 2026-10-07 description: Everything you need to know about our saunas, electric heaters, wood heaters, and more! Norse Steam's most frequently asked questions. --- # FAQ Page Human page: https://norsesteam.com/faq-page/ > Everything you need to know about our saunas, electric heaters, wood heaters, and more! Norse Steam's most frequently asked questions. # FAQ Page #### Our most Frequently Asked Questions ### General Questions Where are you located? We are located in Casper, Wyoming. Do you offer Financing Options? Yes, we have partnered up with Affirm to provide Monthly Financing Options. Here is a link to our [Monthly Financing Guide.](https://norsesteam.com/monthly-financing/) ### Shipping How much does the shipping cost? Shipping in the Continental US is Free. - Dundalk Leisurecraft is Free for both Canada & continental US customers. - Shipping to Canada on SaunaLife & Finnmark products have an extra fee of $300, plus import tax of 5%. Those two brands are being shipped from Illinois into Canada, which raises shipping costs. Where does it ship from? We carry multiple brands, that each ship from a different location. See the list below: - Dundalk Lesiurecraft- Canada - SaunaLife- Illinois - Finnmark- Illinois How long does it take to ship? - Dundalk Leisurecraft- Approximately 1-2 weeks after estimated build date - SaunaLife- 1-2 weeks ( majority ship same day) - Finnmark- 1-2 weeks ( majority ship same day) Do you ship to Alaska, Hawaii, or Puerto Rico? - We currently do not ship to Alaska, Hawaii or Puerto Rico, but if you are really interested, we can request for a custom freight quote. ### Sauna Assembly How do you assemble the Sauna? It is an easy assembly. Here is the Link to our [Video Gallery](https://norsesteam.com/video-gallery/), along with our [Warranty Guide](https://norsesteam.com/warranty-guide/)– ( Our warranty guide page also has assembly instruction manuals available per brand). Do you have certified contractors that do assembly? We currently do not have affiliated contractors, but assembly is very easy. It only takes a coupe of people in a few hours. Does it come ready to use or need to put together? Our sauna kits arrive in a crate. You will need to assemble it but it is a very quick assembly. ### Indoor & Infrared Saunas Can indoor saunas be used outdoors? No, indoor saunas are not built to withstand outdoor temperatures. Is the electric heater plug in or hardwired? It is hardwired and you will need a licensed electrician. What are the electrical requirement? It is a 220v, 30 or 40 amp fuse ( depends on heater size) with a hardwired connection. What is the maximum temperature of an indoor sauna? It goes as high as 195F Do you have a combination of a traditional steam sauna and an infrared sauna? Yes, we do have a sauna with dual heaters. Check our the steam/ infrared sauna by here for [4 person](https://norsesteam.com/product/finnmark-designs-trinity-4-person-infrared-traditional-steam-sauna-fd-kn005/) and [2 person](https://norsesteam.com/product/finnmark-designs-trinity-2-person-infrared-traditional-steam-sauna-fd-kn004/) What is the maximum temperature of an infrared sauna? The infrared sauna’s maximum temperature is 150F ### Barrel Saunas Can a barrel sauna be used indoors and outdoors? Yes it can. It is able to handle all outdoor weather! It is even blizzard ready! Where are the saunas made? Since we carry multiple brands, our saunas also ship and are manufactured from many different locations. - Dundalk Leisurecraft- Canada - SaunaLife- Illinois - Finnmark- Illinois How do you make steam? The steam you make in either electric or wood burning, comes from pouring water o the rocks- which is the same on either one. Can I pour water on the rock? Yes of course! There’s a misconception that water isn’t recommended, but in a traditional sauna, the main purpose of rocks is to create steam by pouring water on them! ### Pod Saunas Can I upgrade to a wood-fired heater? Yes, you most definitely can upgrade your sauna heater to a wood burning stove. ### Wood Burning Heaters What is the warranty for these heaters Harvia Heaters have a [2 year Warranty](https://norsesteam.com/wp-content/uploads/2026/10/Harvia-Warranty-Terms-11.18.2025.pdf) . HUUM Heaters have a [5 year Warranty.](https://norsesteam.com/wp-content/uploads/2024/04/HUUM-Heater-Warranty-2021.pdf) Does it require special wood? The wood stove does not require any special wood. Does it include a chimney kit? Most of our Saunas, have an option for a wood burning heater, that does include a chimney kit in the price. What is the maximum temperature? It goes as high as 195F How long does it take to heat up? It takes less than an hour between 30 minutes to an hour, depending on the size of the sauna. ## Store information - [Shipping and order policy](https://norsesteam.com/shipping-delivery.md) - [Returns and refunds](https://norsesteam.com/returns-refunds.md) - [FAQ](https://norsesteam.com/faq-page.md) - [Contact](https://norsesteam.com/contact-us.md) - [About Norse Steam](https://norsesteam.com/about-us.md) - [Catalog index for AI agents](https://norsesteam.com/llms.txt) - [Full catalog in one file](https://norsesteam.com/llms-full.txt)